This Privacy Policy ("Policy") explains how Exilion Technologies ("Company") located in Ontario, Canada, collects, uses, and protects personal information in relation to Occam Chat, an AI-based B2B website chatbot product ("Occam Chat"). This Policy applies to users of Occam Chat. By accessing or using Occam Chat, you consent to the collection, use, and disclosure of your personal information as described in this Policy.
1.1 Personal Information: We may collect personal information such as your name, email address, and contact details when you provide them to us voluntarily.
1.2 Log Data: When you access or use Occam Chat, our servers automatically record certain information, including your chat messages, IP address, browser type, referring/exit pages, and timestamps.
1.3 Cookies: We may use cookies or similar technologies to enhance your experience and collect additional information about your usage of Occam Chat.
2.1 We may use the information collected to provide, maintain, and improve Occam Chat, including personalizing your experience and responding to your inquiries or requests.
2.2 We may use the information to analyze usage patterns, monitor and prevent unauthorized access, and ensure the security and integrity of Occam Chat.
2.3 We may use the information to communicate with you, including sending promotional and marketing materials, updates, and notifications about Occam Chat, unless you opt out of such communications.
3.1 We may share your personal information with our trusted service providers and partners who assist us in operating, maintaining, and improving Occam Chat. These third parties are bound by confidentiality obligations and may only use your information for the purposes specified by us.
3.2 We may disclose your personal information if required to do so by law or if we believe that such disclosure is reasonably necessary to comply with legal obligations, protect our rights, or prevent fraud or illegal activities.
3.3 User Conversations: Please be aware that Occam Chat hosts and Occam Chat personnel may have access to user conversations for the purpose of quality assurance, troubleshooting, and improving the chatbot's performance. However, Occam Chat personnel maintain strict confidentiality and take appropriate measures to safeguard the privacy and confidentiality of user conversations.
4.1 We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
4.2 Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
5.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
6.1 Occam Chat is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we may have collected personal information from a child, please contact us immediately.
7.1 You have the right to access, update, correct, and delete your personal information. You may exercise these rights by contacting us using the contact information provided below.
7.2 You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in the communications or by contacting us.
8.1 We reserve the right to update or modify this Privacy Policy at any time. The revised Policy will be posted on our website, and the "Last Updated" date at the top of the Policy will reflect the effective date of the changes. By continuing to use Occam Chat after any such changes, you accept the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at sales@occam.chat.
Last Updated: June 20, 2023